The hottest IT trend: what is hyperautomation in business?
Nov 18, 2020
When automation came to the attention of most organizations, many companies hesitated to implement this technology for a long time. However, in the past year, this concept has quite a lot of hype.
If you enter the word "hyperautomation" in Google, you can see that since 2004 this trend had skyrocketed in popularity in 2019.
These changes have brought a new era for business operations that rely on technology and various automation tools to maintain their competitive edge.
Moreover, in 2019, Gartner spoke about its technology models and aspirations for 2020, where hyperautomation is at the forefront.
So, why do we call hyperautomation the hottest IT trend and what benefits can it bring to your business? Let’s figure it out!
What is hyperautomation?
Based on Gartner facts, hyperautomation focuses on two aspects of business operations:
- The first includes the complete automation of everything in the company.
- The second aspect is the move from RPA, which is used to easily automate tasks based on structured data rules, to RPA combined with AI for intelligent automation.
But it's important to note that hyperautomation is not meant to replace humans completely. In most cases, automation frees people from repetitive and monotonous tasks to focus on more important work for the organization.
The role of hyperautomation in business
The next question you may have is how the hyperautomation model might affect your business if you innovate in this area.
It's essential to understand that automation's main purpose is to increase human capabilities but not replace them completely. Therefore, in this case, hyperautomatics should not be viewed as a threat to workers.
For businesses, hyperautomation can be seen as one of the inevitable changes. According to Gartner, hyperautomation is a certain state of the market where companies need to identify and automate their possible business processes quickly.
Benefits of hyperautomation for your company processes
You can get really useful advantages from integrating hyperautomation technologies into your business processes.
Let’s consider some of the hyperautomation benefits:
Automation can work many times faster than workers, and what's more, it is error-free.
High-quality customer service
Optimized processes and their changes based on accurate data adapted to customer expectations can be made possible by automation.
Implementing automation in your processes can dramatically reduce turnaround times as well as eliminate inefficiencies.
In this case, employees can spend less time on monotonous work, having more free time to solve problems and introduce various innovations.
Key components of hyperautomation technologies
Since we've already covered the benefits of hyperautomation, let's move on to the key components of it:
Robotic process automation
Automating robotic processes is like a magic button, especially when it comes to automating more monotonous company tasks. This helps you save time and focus on more important tasks.
Intelligent business process management
Virtual intelligence coordinates the interaction of people and machines and other objects that make up the technological infrastructure. Also, at the heart of this process is modeling to determine the best practices of the organization.
By using AI, companies can expand or improve their services and infrastructure faster. Artificial intelligence digitizes monotonous processes such as answering basic customer questions or processing returns. Besides, machines can now clearly recognize speech and perform various tasks.
By leveraging the tools to gain deeper insights into customers, sales, and operational data, businesses can generate KPIs and improve their processes.
Of course, no matter how much we want to see only the positive sides of any technology, there are always "dark" sides. Let's consider them.
Risks of over-automation and hyper convenience
As we know, those who don't have enough knowledge can "die." Likewise, if someone doesn't understand how to use hyperautomation correctly, it will not bring any business miracles. Moreover, the automation of an organization without confidence in the results can lead to business failure.
Hyperautomation allows machines to automatically perform a specific set of actions, thereby saving human capital and reducing errors. This can be useless if you don't have a clear understanding of the process itself because hyperautomation cannot create processes for you.
For example, hyper-automation in the automotive industry involves the use of robotic arms in an assembly shop. Companies like Amazon and FedEx are adopting hyperautomation to improve customer experience and fulfill logistics-related tasks.
Of course, hyperautomation is still a good tool for getting your business up and running despite the drawbacks.
You can optimize business growth in the following ways:
- Digitize existing controls with analytics and other technologies, and develop new controls specific to each technology, such as built-in error handling capabilities, process failure reporting mechanisms, and manual exception handling in unforeseen circumstances.
- Improve your digital skills and show your employees the benefits of hyperautomation to reduce their fears, accelerate implementation, and stimulate the identification of potential use cases for development.
- Change the control structure for enterprises, risk management teams, internal audits, and implement improved tools for testing or auditing automated processes.
Be productive right now with hyperautomation technologies!
New technologies such as artificial intelligence work well with automation to solve complex problems and simplify business processes.
As you can see, with hyperautomation technologies, the future of work is not about the tasks that robots will perform; it is about re-evaluating the work that workers do with technology.
Today, more than ever, you need to be very productive to maintain your competitive advantage and stay ahead of the competition. This is why you should be the first to use this trend correctly.
Our Mentalstack team of specialists does not stand still and is always ready to implement their skills to help you optimize your workflows with the implementation of hyperautomation in business.
Drop us a line right now, and we'll help make your business more productive with complete automation solutions.