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Guide: how to choose an outsourcing partner for your business


Kirill Karahainko




May 21, 2020

Outsourcing or in-house? That is the question most business owners face when it comes to software development. On the one hand, the idea of having a team of qualified developers in your office ready to support you at any time and solve all sudden issues is quite appealing. You do not need any intermediaries to keep in touch with your teammates to ensure your project is on track. 

On the other hand, finding the right talents with the required skills and expertise might appear to be an impossible task. You will have to invest much time and resources into recruiting software engineers, which might significantly delay the launch date of your product and slow down the whole process. 

So, instead of racking your brain to decide what option to go with, why don’t you just hire a reliable outsourcing partner to do the job for you? Such companies often have a rich talent pool of skilled developers with vast experience in a variety of industries who can meet all your demands. 

To assist you with this task, we compiled a list of tips on how to choose the right outsourcing partner for your business!

5 steps to select an outsourcing team that will work your project

1. Study the portfolio

One of the best approaches to choosing an outsourcing partner is to have a look at the proven case studies and make sure the company has relevant experience in your field. Quantity and quality of completed projects in your industry do matter as they provide you with some proof of the company’s success. 

If your outsourcing partner has already worked with the technology or completed a bunch of projects in your sector, the higher the chance is that they will meet or even exceed your expectations. 

By the way, outsourcing providers are often aware of all the trends on the market. Thus, they can choose the best tech for you to build a competitive product, provide free business consultancy, and even come up with ideas on how to make your software more cost-efficient. 

2. Assess technical expertise

Technical expertise is one of the key factors to consider when it comes to choosing an outsourcing partner. You should make sure your development team has enough experience with the tech so that there won’t be any delays or difficulties, which might affect your product’s quality. 

One of the best ways to check whether an outsourcing company has relevant tech expertise is to have a discovery call with a tech specialist and ask a few questions, such as:

  • What products have you built with [technology]?
  • Could you provide relevant case studies with a detailed description of the scope of work and your contribution to the project?
  • Could you provide developers’ CVs to back up their expertise in [technology]?
  • How does the team work on the project? How do you choose which technology is best for the project?
  • What obstacles or difficulties have you had working with [technology]?

These questions might help you understand whether a team has enough knowledge and experience with the tech. The list might be adjusted depending on the project’s complexity, specifics, and requirements. 

3. Go through the customer reviews 

Choosing an outsourcing team without customer reviews is quite a challenging task. If your outsourcing partner does not have any recommendations from clients, you should at least ask why or look at other software development providers. 

There are a set of credible platforms where you can read customer reviews and find more information about a software development company and its reputation on the market:

Clutch . This B2B platform has plenty of tips on how to choose the right outsourcing partner for your business. With numerous unbiased client reviews and top lists, you can find many software development providers to choose from.  

Google My Business . Hardly you will find a company that cannot be googled. Google My Business provides a convenient tool for companies to manage their online presence. Many software development companies have their accounts in GMB so that you can read their stories, check the customer reviews, and look through corporate photos. 

— Freelance Platforms (UpWork, Freelancer, Fiverr). You should keep in mind that not all outsourcing agencies are registered on freelance platforms. Some of them might work with inbound leads or just have enough regular customers. However, in case your outsourcing partner operates on such platforms, you might find lots of customer reviews there. 

— Corporate website. If you already have a list of software companies providing the services you need, you may go to their websites and look for client reviews. As a rule, the majority of outsourcing vendors place testimonials on the main page or in the section with case studies. 

— Just ask! Alternatively, you can ask your outsourcing partner to provide you with client reviews and they will provide you with a relevant doc. 

4. Communicate with a team

Communication plays a defining role when it comes to the project’s success. When things go smoothly with your development team, you can monitor all the processes and make sure your product will be launched on time. On the contrary, communication breakdowns might cause delays, which will negatively affect your place in the market. 

So, when you choose an outsourcing provider, we recommend you pay attention to the following points:

  • Communication channels. When you are at the stage of choosing your outsourcing team, it is essential to ask how communication between the client and developers will be organized. You might want to ask about the tools and instruments you will need to keep in touch with software engineers. 
  • Workflow. Also, it is quite useful to wonder how the working process is organized. How often will you get updates? What is the degree of the client’s involvement? Will you get any demos? Before you select your outsourcing provider, make sure the process looks clear and transparent to you. 
  • English Fluency. Hiring US developers might cost you a fortune. Especially if you run a startup or a small business, maintaining a big development team in Europe or the United States might be resource-consuming. 

To optimize your expenses, you will probably look for outsourcing partners in other regions (like Easter Europe or India). However, before you make the final choice, make sure all team members are proficient in English.

Take these tips into account while choosing an outsourcing partner to prevent conflicts and communication breakdowns.

5. Take advantage of a trial

Are you stuck wondering how to choose an outsourcing partner because you lack credible evidence? How about starting with a trial?

Many vendors allow evaluating the quality of their services by providing free trials. A development team will do a test task for you or work several hours so that you can get an idea of how the process is organized and what you will get in the end. This is a great opportunity when it comes to long-term business relations.

You can check how your development team works, while your outsourcing partner will understand your expectations and adjust to the process. 

So, let's fix the information above.

Trust but verify

We have equipped you with actionable tips on how to choose an outsourcing partner for your business. Now you know what factors to pay attention to and where to find information about software development providers. The only thing that is left here is to verify the candidates and choose a winner.

Mentalstack has vast experience in delivering top-grade web and mobile solutions for clients in a variety of industries. Successful cooperation with our team was proved by hundreds of companies worldwide. Contact us today to assemble the right outsourcing team to boost your business growth!

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